How to be THE ideal cashier for the clients
In this article , we’ll be discussing some tips to adopt as soon as possible to assure the perfect support for your clients !
Here are 3 important ones :
Handling Angry customers
Of course , a part of a cashiers’ job is to be proactive . When a client is angry or frustrated from your services and expresses it , be sure that he needs support . Recognizing his problem and at least trying to find a solution is the first and most important step to go straight to your customers’ heart .
Since a cashier has direct contact with the clients , active listening is a must have skill to be efficient .
Here are some of the best practices for active listening :
- Maintaining eye contact
- Asking open questions to learn more about customers’ matters
- Summarizing what the customer said
Recognizing customers needs
Someone said : ‘You can be taught so much, but the sense of anticipation cannot be taught.’
It is a priceless skill every cashier needs to sharpen in order to deeply understand customers’ wants without him ( the client help ) manifesting it and , therefore , getting irritated .
Remember that : a competent cashier does always analyze , and proposes effectively the right sale to the right client at the right time .
So , being a cashier or a retailer , these 3 pieces of advice will help you to have the perfect profile to behave appropriately with a customer . Thank us later !